The rules of the road, plainly stated.

1. Who we are

Jamrock Jerk NYC is a New York City-based mobile food service company specializing in authentic Jamaican cuisine and traditional live-fire Jamaican jerk. References to “we,” “us,” and “our” mean Jamrock Jerk NYC. References to “you” mean the individual visiting the site, submitting a catering inquiry, signing a contract, or receiving service from us.

2. Site use

You may use the site only for lawful purposes and in accordance with these Terms. You agree not to interfere with the site's operation, attempt to gain unauthorized access to any portion of it, or use it to transmit malware, spam, or infringing material. We may suspend or terminate access at any time for conduct that violates these Terms.

3. Catering estimator, bookings, and contracts

The catering estimator at /catering produces an estimate based on the inputs you provide (headcount, date, service format, address, menu selections). An estimate is not a confirmed booking. A date is held only when we issue a signed contract and receive the deposit set out in that contract.

Contracts are delivered electronically. Your typed signature, the timestamp of signing, and the IP address and user-agent from which you sign are recorded as evidence that you have read and agreed to the contract. Once signed, the contract governs the scope, pricing, cancellation terms, and any guaranteed minimum sales specific to your event.

4. Payments

Card payments are processed by Square, Inc. Non-card payments (ACH, wire, Zelle) are reconciled by our operations team using the banking details published on the invoice. All deposits, installments, and balance-due amounts are set out in the signed contract for your event. Deposits are non-refundable unless stated otherwise in the contract or required by law. Chargebacks or disputes must be raised with us first at info@jamrockjerkny.com.

5. SMS text-message communications

If you opt in to SMS text-message communications, we will send you transactional messages relating to your catering booking or, if you are a Jamrock staff member or operator, operational alerts through the Jamrock LMS. This section applies to all SMS delivered under our Twilio A2P 10DLC campaign.

5.1 What messages we send

• Pickup customers: messages about your order, such as when it's ready or if your pickup time changes.
• Customers: catering estimate confirmations, deposit and balance payment reminders with Square checkout links, contract e-signature request links, event-day cart arrival ETAs, and receipts.
• Staff and operators: new catering inquiry notifications, payment confirmations, contract signature notices, event-day cart deployment updates, and critical site health alerts from our internal integrity monitor.

5.2 How you opt in

• Customers opt in by selecting the SMS consent checkbox on the catering estimate form at /catering. The checkbox is unchecked by default; you must actively check it to consent. The disclosure text next to the checkbox reads: “I agree to receive SMS text messages from Jamrock Jerk NYC regarding my catering booking. Message and data rates may apply. Message frequency varies (approximately 2–5 messages per booking). Reply STOP to unsubscribe or HELP for help.”
• Pickup customers provide a mobile number at checkout for order updates. The disclosure next to the number reads: “We'll text you about this order, like when it's ready (usually 1 to 3 messages). Msg & data rates may apply. Reply STOP to opt out, HELP for help.” We only text about that order.
• Staff and operators opt in during internal onboarding by providing their mobile number and confirming consent to receive operational SMS alerts. Consent is recorded in the LMS with a timestamp.

5.3 Message frequency, fees, and carriers

Message frequency varies with your booking activity. Typical customers receive approximately 2–5 messages over a 1–4 week booking cycle. Staff receive up to a handful of operational alerts per day. Message and data rates may apply. Consult your wireless carrier for details on your plan. Jamrock Jerk NYC does not charge a fee for SMS messages, and carriers are not liable for delayed or undelivered messages.

5.4 How to opt out or get help

• Reply STOP to any message to unsubscribe from all further SMS. We will send one confirmation and then stop sending messages.
• Reply HELP to receive contact information for support.
• Reply START to re-subscribe after opting out.
• You may also opt out at any time by emailing info@jamrockjerkny.com with the phone number you wish to remove.

5.5 No sharing with third parties

We do not sell or share your mobile phone number, or any SMS opt-in information you provide, with third parties or affiliates for their own marketing purposes. SMS is processed through Twilio, Inc. solely as our delivery vendor and is subject to Twilio's own privacy and security practices.

6. Online orders

Pickup orders are placed on this site and paid by card through Square, which processes the payment. Shop orders ship from NYC. Delivery orders placed through Uber Eats, DoorDash or Grubhub are governed by that platform's terms.

• Prices, tax and the total are confirmed at checkout before you pay. Tips go to the cart crew.
• Pickup times are estimates. If a cart is running late we'll tell you before you order, or email you if your time changes. Carts and hours can change without notice; see the order page for current locations.
• Tell us about any food allergy before you order. See Allergens & food safety.
• Cancellations, wrong or missing items, late pickups and shop returns are covered by our Refund & Return Policy.

7. Intellectual property

The Jamrock Jerk name, logo, and all text, images, video, and other content on the site are owned by us or licensed for our use and are protected by intellectual-property laws. You may view and use the site for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from any portion of the site without our prior written permission.

8. Disclaimers and limitation of liability

The site and its content are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by law, Jamrock Jerk NYC and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the site or our services, whether based on contract, tort, or any other legal theory. Our total liability for any claim arising from your use of the site or a specific catering engagement is limited to the amount you paid to us for that engagement.

Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Indemnification

You agree to indemnify and hold harmless Jamrock Jerk NYC and its owners, employees, and contractors from any claim, loss, or expense (including reasonable attorneys' fees) arising from your breach of these Terms or your misuse of the site or our services.

10. Governing law and venue

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. You agree that any dispute arising from these Terms or your use of the site will be brought exclusively in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction of those courts.

11. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes take effect on the effective date shown; continued use of the site or our services after that date constitutes acceptance of the updated Terms. For SMS-specific changes, we will notify opted-in users by SMS or email before the changes take effect.

12. Contact

Questions about these Terms, including SMS opt-in or opt-out, may be sent to info@jamrockjerkny.com or by mail to the address in Section 1.